Beware these reasons that make you lose your customers significantly?
When you manage your own business, paying attention to your customers and earning new customers is a fun part of work. Unfortunately, you may sometimes end up with customers ’loss. Sincerely, my friend, this is the worst part.
Although this happens in all works, it will make you think about the error that occurred, and why they left the work and how you will compensate the income. So, my friend, the search for the reasons for losing customers is not difficult. However, understanding the reasons that may lead to customer loss is essential so that you can create a plan and implement it to restore your customers and keep them.
Why are your customers left?
Let’s take a look at the possible causes that lead to your loss of existing customers
👨🌾1- Bad Customer Service
Bad customer service would keep customers away from you. Think if you have become more rude with customers recently or if you make customers wait longer. Often, the increase in complaints is a clear sign of a serviceCustomers have worsened.
So, my friend, put yourself in the place of your customers and ask yourself: “Will I be satisfied with the level of customer service that I receive from my representatives?” If the answer is “no” or even “perhaps”, it’s time to think about how to enhance your customer service.
⏳2- Quality control decreased
Do you apply the same quality monitoring measures to ensure that your product or service is as high as possible? If customers are used to a certain level of quality, they are likely to be alienated if the quality decreases. Thus you will receive more complaints. So by restoring quality controls, you may be able to finish these complaints and restore customers.
🗞3- confusing pricing
The third reason that might make you lose your customers is the inconsistent pricing. You know the value of your product and the value you offer to your customers. However, if you do not specify its price correctly and do not determine your offers clearly, this may cause customer confusion. This gives them a reason to withdraw from your work.
The best sales representatives know how to look at their products or services from the customer perspective. From the customer’s point of view, from logicalLooking at the options from the lowest to the top when it comes to pricing, which is why many companies set the prices of their products from the lowest to top.
🤝4- Exaggeration in promises and not fulfilling them
You may know the phrase “honesty is the best policy.” The same concept applies to sales, meaning that sales representatives should not exaggerate in promoting a product or service to the extent that they fail to achieve what they promised. Also, exaggeration in promises and lack of fulfillment of promises lead to a catastrophic failure when it comes to customer satisfaction, which may be the cause Behind customers’ distance from the brand.
The best sales representatives realize that the customer’s confidence in the brand must be protected. Once you lose confidence, it becomes difficult to restore.
⚙5- Failure to resist change
With the emergence of artificial intelligence, it is not possible to deny the fact that industries are constantly changing. This also includes the sales industry. These quick changes also require sales professionals flexible and open to change, even if that requiresAbandoning what they used to do to complete a deal.
Also, resistance to change means that you are closing a door in front of potential sales and is likely to be able to meet the needs of your current customer base. Good sales representatives realize that to successfully keep customers, they have to adapt to the times and keep up with directions.